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Important information

Privacy policy.

This policy explains what personal information One Egg Digital collects, why, how we use it and how you can access or correct it. It is written to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Last updated: 27 October 2026.
Issued by: One Egg Digital (ABN 28 687 781 924), 9–13 Bronte Road, Bondi Junction NSW 2022, Australia.

What this policy covers

This policy applies to personal information collected through oneegg.com.au and its subdomains, our enquiry forms, email, phone and our social media profiles. It does not cover the websites of our clients, which have their own privacy policies.

Information we collect

Information you give us

When you fill in a form, call us, email us or book a meeting, we collect what you provide: usually your name, email address, phone number, company or firm name, website and a description of what you need. If you become a client we also collect billing details and access to the marketing and analytics accounts you ask us to manage.

Information collected automatically

Like most websites, we use analytics and advertising tools that record how the site is used. This includes the pages you view, how you arrived, the device and browser you use, your approximate location (city level), what you click and scroll, time on site, and technical errors. This data is collected using cookies and similar technologies and is not linked to your name unless you contact us.

Information from other sources

If you enquire with us, we may look up publicly available information about your business, such as your website, LinkedIn company page or industry listings, to prepare for a conversation with you.

How we use it

  • To respond to your enquiry and prepare any proposal or plan you have asked for.
  • To deliver and administer our services if you become a client, including invoicing.
  • To send you marketing emails and insights, where you have agreed to receive them. Every marketing email includes an unsubscribe link.
  • To show you relevant advertising on other websites and platforms (remarketing) based on your visit to this site.
  • To measure and improve our website and our marketing.
  • To comply with legal obligations.

We only use your information for the purpose we collected it for, or a related purpose you would reasonably expect.

Cookies and tracking tools

We use the following third-party tools on this site. Each sets its own cookies and is governed by its own privacy policy.

You can block or delete cookies in your browser settings. The site will still work, although some features may not. From time to time we may add or remove tools; this list is reviewed when the policy is updated.

Who we share it with

We do not sell personal information. We share it only with:

  • Service providers who help us run our business, such as our website host, email provider, CRM, form handling and the advertising platforms listed above. They may only use the information to provide services to us.
  • Professional advisers, such as accountants and lawyers, where needed.
  • Government agencies, regulators or courts where the law requires it.

Some of these providers store data outside Australia, including in the United States. Where that happens we take reasonable steps to ensure the information is handled in a way consistent with the Australian Privacy Principles.

How we keep it secure

We store personal information in access-controlled cloud systems protected by multi-factor authentication. Our website is served over HTTPS. Access is limited to team members who need it to do their job. No method of storage or transmission is completely secure, so we cannot guarantee absolute security, but we take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure.

We keep enquiry details for as long as there is a business reason to, and client records for at least seven years after the relationship ends to meet tax and legal obligations. After that, information is deleted or de-identified.

Access, correction and marketing choices

You can ask us at any time for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. You can unsubscribe from marketing emails using the link in any email, or by contacting us. We respond to requests within 30 days.

Complaints

If you believe we have mishandled your personal information, contact us using the details below. We will acknowledge your complaint within seven days and aim to resolve it within 30. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Children

Our services are for businesses. We do not knowingly collect personal information from anyone under 18.

Changes to this policy

We review this policy when our tools or practices change and at least once a year. The current version is always published on this page with the date it took effect.

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